In response to COVID-19, all child support offices are temporarily closed to customers until further notice.

If you received an appointment notice for genetic testing with an appointment date in late April or May, your appointment will be rescheduled.

We have many other options for handling your child support case without visiting a local office, please see the options below to learn more.


Guidance for COVID-19

Handling your child support case without visiting a local Child Support office

In response to COVID-19, the Child Support Program is taking actions to reduce when you need to visit a local Child Support office. The Program is providing alternative options to handle many routine activities, such as requesting and returning forms, obtaining the status of your case, and more.

The Program does not accept child support payments at local offices. To learn how to make payments visit our Make Child Support Payments page.

Below are frequent reasons parents visit a local Child Support office and how they can now be handled:

Return or Request Forms

Return Forms by Mail Return to the address listed on the form we sent you. Mailing forms back to us is the best way for us to quickly move forward with your case.
Request or Return by Fax 850-921-0792 We will resend your forms within 2 business days of receiving your request.
Request by Email We will resend your forms within 2 business days of receiving your request. Use our online contact form

Update and Obtain Case Information

eServices Available 24/7 Visit eServices
  • Update your address, employer, phone and other information
  • Get payment information
  • Get status of some child support actions
Phone 850-488-KIDS (5437) 7:30 am to 6 pm EST, Monday-Friday All counties except Miami-Dade Miami-Dade County 1-305-530-2600 8 am to 5 pm EST, Monday-Friday
Web Chat Visit Web Chat
Email We will respond within 2 business days. Use our online contact form

More Information

Telephonic and Audio-video Hearings

Due to the outbreak of COVID-19, you may be required to appear by phone or an audio/video platform such as Zoom, for your court or administrative hearing.

  • If you are scheduled for a hearing related to your child support case, please read the hearing notice you received in the mail and follow the instructions in the notice.
  • If you have questions, contact the attorney, court or administrative law judge that sent you the hearing notice.

Learn more about telephonic and audio/video hearings by visiting our Hearings Information Page, or by contacting the local court or DOAH.

Resolve an Enforcement Action

If you are a parent who owes support and recently received a notice from us concerning action that may be taken due to nonpayment of child support, we can assist you without you visiting a local office. Learn more below.

Understanding your ability to pay and current circumstances is important to us. You can contact us to provide this information and if needed, enter into a written agreement to stop most enforcement action, please contact us through the following methods versus visiting a local office.

Call 850-488-KIDS (5437) 7:30 am to 6 pm EST, Monday-Friday All counties except Miami-Dade Miami-Dade County 1-305-530-2600 8 am to 5 pm EST, Monday-Friday
Email We will respond within 2 business days. Use our online contact form
Web Chat Visit Web Chat
Request or Return by Fax 850-921-0792 We will resend your forms within 2 business days of receiving your request.

COVID-19

If you have any questions about COVID-19, or to learn more about the virus, please contact the Florida Department of Health.