To protect the privacy and confidentiality of our customers, the Florida Department of Revenue has raised its standards for securing communication between web browsers and its interactive websites (e.g., Registration, e-Services Enrollment, File and Pay, Child Support Services for Employers, and Child Support eServices).
If you are using an older version of a web browser, you may be blocked from logging into Department of Revenue interactive websites. The Department restricts access to web browsers that utilize Transport Layer Security (TLS) versions 1.1 and 1.2. The latest versions of common web browsers support TLS. Users who are blocked must update their browser before they can interact with certain Department websites.
Why update your browser?
You should always keep your browser updated. Your browser's publisher provides periodic updates as issues arise or new security features are developed. Security updates patch vulnerabilities that may be exploited by malware, helping to keep users and their data secure. Regular security updates help protect computers from malicious attacks, so upgrading your browser and staying current is important. Keeping your browser updated ensures a safer, more productive interactive experience.
What browsers are acceptable and how do I update?
For optimized performance and security, you must use a browser that utilizes TLS 1.1 and TLS 1.2. The latest versions of the most common browsers, listed below, utilize TLS 1.1 and 1.2, and are acceptable for use with Department websites:
Make sure you're using the latest version of your browser. Check your browser version at one of the following websites, which are not affiliated with the Florida Department of Revenue:
Check Your Browser's Settings
Once you have updated to an acceptable browser, you should verify the applicable security settings are in place. Steps to verify and adjust the security settings for the most common browsers are outlined below:
- No adjustments necessary; TLS 1.1 and 1.2 are automatically enabled in Chrome
- No adjustments necessary; TLS 1.1 and 1.2 are automatically enabled in Edge.
- Open Firefox
- In the
Search or enter address bar, type "about:config" and Enter
- At the warranty warning, click
I'll be careful, I promise!
- Scroll down the list; select "security.tls.version.max" and Enter
- Make sure the value is set to "3"
- Click the back arrow (←) or close the browser tab
Internet Explorer (version 11)
- Open Internet Explorer
- Click Alt+T and select
- Select the Advanced tab
- Under the Security section, locate and check
Use TLS 1.1
and Use TLS 1.2
- No adjustments necessary; TLS 1.1 and 1.2 are automatically enabled in Safari version 7 or greater.