Contact the Child Support Program

eServicesAccess your case online 24/7

eServices

Chat with usMon - Fri 8 am to 5 pm EST

FaxSend information by fax850-921-0792

Get payment information by phone

Florida State Disbursement Unit 1-877-769-0251 8 am to 6 pm EST, Monday-Friday
  • Automated payment information
  • Direct deposit or smiONE Visa Prepaid Card information
  • Report lost/stolen check(s)
  • Change your address
Case number & Social Security Number required
Make payments and access your account online 24/7
fl.smartchildsupport.com

Get case information by phone

850-488-KIDS (5437) 7:30 am to 6 pm EST, Monday-Friday
All counties except Miami-Dade
Florida Relay Service 1-800-955-8771 (TTY) Learn more
Miami-Dade County 1-305-530-2600 8 am to 5 pm EST, Monday-Friday

The Child Support Program offers many ways to handle routine activities on your child support case. Click on the below options to learn more.

Get Case Status and Update Information

eServices

Available 24/7 Visit eServices »
  • Update your address, employer, phone and other information
  • Get payment information
  • Get status of child support actions

Payments

1-877-769-0251 8 am to 6 pm EST, Monday-Friday
  • Automated payment information
  • Direct deposit or smiONE Visa Prepaid Card information
  • Report lost/stolen check(s)
  • Change your address Case number & Social Security Number required
Pay online
  • Account access 24/7
  • Pay by credit card or electronic check
Visit fl.smartchildsupport.com »

Fees:  There are no fees when making a payment by electronic check. Fees may apply per payment when making a payment by credit card.

Processing times:  Payments made by credit card are processed and sent to parents within 4 business days. Payments made by electronic check (from your bank account) are processed and sent to parents within 7 business days.

Email

Send us your question or information and we will respond within 2 business days. Use our online contact form »

Web Chat

Mon - Fri
8 am to 5 pm EST
Visit Web Chat »

Phone

Learn about child support through informational recordings and speak with a customer service representative. 850-488-KIDS (5437) 7:30 am to 6 pm EST, Monday-Friday All counties except Miami-Dade Miami-Dade County 1-305-530-2600 8 am to 5 pm EST, Monday-Friday

Return or Request Forms

The Child Support Program provides customers with several options to return and request forms. It is very important to return forms timely.

Return Forms

Return Forms by Mail

Return to the address listed on the form we sent you. Mailing forms back to us is the best way for us to quickly move forward with your case.

Return Forms by Fax

850-921-0792 We will process what you fax to us within 2-5 business days of receiving your request.

Request Forms

Request Forms by Email

If you have lost a form we sent you, you can ask us to resend the form using our online contact form. We will send the forms to you within 2 business days of receiving your request. Use our online contact form »

Request Forms by Fax

850-921-0792 If you have lost a form we sent you, you can ask us to resend the form by faxing a request. We will send the forms to you within 2-5 business days of receiving your request.

Complete Forms in eServices (Coming soon)

Coming soon!

Find resources in Spanish (Encontrar Recursos en Español)

Asistencia con su caso de manutención

Llámenos

Teléfono: 850-488-5437
luego marcar 7 para español
Línea de Miami-Dade:
1-305-530-2600

Recursos en Español

Recursos en Español »

Find Additional Resources

The Child Support Program has many online resources to assist parents. There are resources to assist you with frequently asked child support questions and finding employment and job resources in Florida.

Frequently asked child support questions » Child support publications and community resources » Find job resources throughout the state of Florida »