The new eFile and Pay system is a free, secure website that allows Florida taxpayers to file returns and make payments online. Through the system, businesses can complete several tax functions quickly and securely.
The new eFile and Pay system is hosted by a new vendor, so taxpayers who bookmarked the previous URL(s) will need to change their bookmark(s). Taxpayers may continue to access the system through the Florida Department of Revenue's website.
Web users will log in the same way they do now - the Department is not changing user IDs or passwords as part of this transition. Taxpayers will notice a modernized design, updated navigation, and instructional/help messages on most screens.
Phase 1 - April 1, 2025:
- Gross receipts tax on utilities
- Use tax on out-of-state purchases
- Payment only - gross receipts tax
Phase 2 - December 1, 2025:
- Sales and use tax
- Solid waste taxes and fees
- Prepaid wireless fee
- Payment only - all taxes in this phase
- Reprint annual resale certificates for sales and use tax
Phase 3 - Spring 2026:
- Communications services tax
- Documentary stamp tax
- Motor fuel taxes
- Reemployment tax
- Payment only - all taxes in this phase
- Reprint annual resale certificates for communications services tax
Taxpayers who file and pay via the web will use their current user ID and password or alternate credentials (e.g., Certificate Number and Business Partner Number) to log in to the new system.
Taxpayers who direct file by secure file upload must register with the new vendor. The registration process requires the taxpayer to create a user ID that is different from the user ID they may have received from the Florida Department of Revenue for web filing. Taxpayers will create the user ID and security questions/answers and will then receive a temporary password. During the initial login, taxpayers must create their new password using a minimum of 14 characters.
Taxpayers can retrieve their user ID and password online with their Certificate Number and a confirmation number from a prior tax filing. For assistance, refer to the Department's step-by-step guide How To Obtain Certificate Number, Confirmation Number, and User ID for Password Retrieval
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Yes. All users accessing the new eFile and Pay system for sales and use tax, solid waste fees and surcharge, and the prepaid wireless fee use the same login page. This includes enrolled users, users filing or paying with alternate credentials (guest users), and bulk filers
Taxpayers who are currently enrolled for eServices will have their profile information automatically transferred to the new system.
Taxpayers who log in using alternate credentials (e.g., Certificate Number and Business Partner Number) will have their account numbers transferred but will not have profile information, such as bank account numbers, visible.
Taxpayers will need to visit the Department's eFile and Pay Taxes, Fees, and Remittances webpage to access the new system. Beginning on the go-live date for each phase, taxpayers must use the new system to file tax returns and make payments.
The Department is not transferring prior filing history to the new system. However, the old web address will remain active for one to two months to allow taxpayers to view and download prior filings. The former vendor will provide a redirect to the eFile and Pay Taxes, Fees, and Remittances webpage. Taxpayers should bookmark the new web address for future use.
Because the transition occurs in phases, a taxpayer may log in to the new system for some tax filings and the old system for filings not yet transitioned.
As each tax transitions to the new system, users can no longer file and pay that tax in the old system. However, the Department is working with the old vendor to allow access for one to two months after each tax transitions, solely for viewing or downloading their filing history.
Once all taxes have transitioned, the old system will be fully removed from service.
Yes. Beginning December 1, 2025, taxpayers can reprint annual resale certificates for sales and use tax in the new eFile and Pay system.
Yes. Direct file taxpayers will utilize the new system and will receive additional information from the Department before the scheduled release date by tax type.
No. Established due dates remain unchanged. Taxpayers must continue to meet these deadlines. For a list of electronic payment deadlines, visit the Department's Forms and Publications webpage and select the Florida eServices Calendar of Electronic Payment Deadlines (Form DR-659) under the eServices section.
No. Established requirements for electronic filing or paying have not changed. Taxpayers may voluntarily file and/or pay electronically using the new system. For more information, visit the Department's Forms and Publications webpage and select the Filing and Paying Taxes Electronically brochure (Form GT-800001) under the eServices section.
During the initial implementation in 2025 and early 2026, the Department focus on replacing existing functionality. The new system also provides opportunities to enhance this functionality through future updates.
Users will see a more modern interface, improved navigation, and instructional/help messages on most screens.
Inbox messages are stored indefinitely. Taxpayers may archive messages to manage their inbox.
- Payment Confirmation
- Canceled Payment (ACH only)
- Return Filed
- Return Saved
- Canceled Return
No. Filing history information was not converted to the new system. Taxpayers should save copies of prior returns. The old system will remain accessible for one to two months after each tax transitions for viewing or downloading prior filings.
Yes. Users can save their progress and exit the system. Unsubmitted returns are saved for up to 90 days.
After submission, confirmation appears in the Message Center. You can also view the status of your return in your filing history.
Yes. If a trash can icon is available, the return can be canceled. Status will change to Canceled.
Payments can be made via ACH Direct Debit and credit card. Please note that credit card payments are processed through a third-party vendor and are subject to a service charge.
- Bank Account Debit (ACH): Payments can only be canceled by the taxpayer before 5 p.m. ET on the day the payment was submitted, or the next business day if submitted on a weekend or holiday. After that, the payment cannot be canceled, and the Cancel Payment button longer displays. If canceled within the allowed time frame, the payment status changes to Canceled Payment.
- Credit Card: Payments submitted by credit card cannot be canceled.
Not at this time. If a taxpayer is enrolled and logs in using their user ID and password, they can see all scheduled payments, including those submitted while logged in as a guest or registered user, and may cancel a scheduled payment.
If the taxpayer does not have a user ID and password, they must contact Taxpayer Services to request assistance in canceling the scheduled payment.
When the former vendor's contract was nearing expiration, the Department, following state procurement procedures, posted an invitation to negotiate. Two vendors submitted bids; after consideration, the new vendor was selected and contracted.
The Department followed State of Florida procurement procedures, from posting the invitation to negotiate through bid review and awarding of the contract.
Yes. The electronic enrollment process is unchanged. For more information, visit the Department's Enroll to eFile and Pay webpage.
Yes. Taxpayers may file or pay using alternate credentials such as Certificate Number, Business Partner Number, Federal Employer Identification Number, Reemployment Tax Account Number, or Contract Object Number. For more information, visit the Department's Enroll to eFile and Pay webpage.
Yes. The Department makes filing and paying electronically quick and easy, and there are many benefits to filing and paying electronically. For example, it:
- Saves time and money
- Increases accuracy
- Is convenient
- Provides confirmation of receipt
The Department encourages taxpayers to enroll to file and pay electronically. If you do so, you can take advantage of additional features, such as:
- Saving your bank account and contact information
- Viewing your filing history on the account
- Printing copies of your tax returns
- Canceling a pending submission
The Department publishes education materials, videos, and updates on the Department's eFile and Pay Information Center webpage.
Guides or tutorials referencing the old vendor have been updated, including step-by-step instructions for completing returns and payments in the new system.
The Department's Taxpayer Education webpage features tutorials, information, and other resources to assist you.
