Contact
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Assistance Provided
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Taxpayer Assistance
Search Frequently Asked Questions or
Ask a Tax Question
Call 850-488-6800 8:00 a.m. - 5:00 p.m. ET Monday-Friday
FAX 850-245-5990
Florida Relay Service 711
800-955-8771 (TTY)
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Taxpayer Assistance can provide answers to questions about:
- Taxes and fees
- Forms
- Bills
- Delinquency notices
- Credits
- Publications
- Filing and paying electronically
- Registering to file and pay taxes
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Contact the Department by Mail
Taxpayer Services
Florida Department of Revenue
Mail Stop 3-2000
5050 W Tennessee St
Tallahassee, FL 32399-0112
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When sending correspondence to the Department, please include:
- Contact name
- Telephone number(s)
- Tax type
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Complete description of the reason for contacting the Department
- Business name and address
- Applicable tax identification number(s)
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Verify Annual Resale Certificate
Or Call 877-357-3725 24 Hours a Day, 7 Days a Week (Automated
System)
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This application can verify a purchaser's:
- Annual Resale Certificate for sales tax
- Certificate of Exemption
- Annual Resale Certificate for communications services tax
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Refunds How to Apply Online
Apply for Sales and Use Tax, Prepaid Wireless E911, or Surtax
Refund
Apply for Other Taxes Refund (Except property tax)
Check the Status of a Refund
Or Call 850-617-8585 8:00 a.m. - 5:00 p.m. ET Monday -
Friday
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Refunds can assist with:
- Refund related questions
- Applying for a tax refund (except property tax) and
- Checking the status of a refund claim
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Florida's Taxpayers' Rights Advocate
850-617-8168 8:00 a.m. - 5:00 p.m. ET Monday - Friday
Or send correspondence to:
Office of Taxpayers' Rights Advocate
PO Box 5906
Tallahassee, FL 32314-5906
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Florida's Taxpayers' Rights Advocate assists with:
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Protecting taxpayer rights by ensuring a taxpayer's privacy and
assets are protected during tax assessment, collection, refund
denial, and enforcement processes. For more information, visit
the
Office of Taxpayers' Rights Advocate
webpage.
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Technical Assistance and Dispute Resolution (All Taxes Except Property Tax)
850-617-8346 8:00 a.m. - 5:00 p.m. ET Monday - Friday
Or send correspondence to:
Florida Department of Revenue
PO Box 7443
Tallahassee, FL 32314-7443
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Technical Assistance and Dispute Resolution
can provide:
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Written responses to written requests for technical advice on
the tax consequences of a specific transaction or activity under
existing statutes, rules, or policies
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Informal administrative protest procedures for resolution of
disputes relating to assessments of tax, penalty and interest,
and denial of refunds
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Legal, binding opinions issued under the provisions of Rule
12-11, Florida Administrative Code
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Taxpayer Service Centers
Open 8:00 a.m. - 5:00 p.m. Local Time
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Visit or call for assistance with:
- Tax and fee questions
- Registering to file and pay taxes
- Completing tax returns
- Submitting tax returns and tax payments
- Questions about bills, delinquency notices, and credits
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Help Us Improve the General Tax Administration Website
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Please fill out a brief survey about your most recent experience
with the General Tax Administration’s website. Your response will
provide valuable feedback and enable the Department to better
serve you in the future.
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