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Florida Prepaid Wireless E911 Fee

Retail sellers of prepaid wireless services are required to collect a fee of 40 cents on the sale of each prepaid wireless service that allows a caller to connect to, and interact with, the Enhanced 911 (E911) System. This includes calling cards, plans, replenishments, or devices sold with prepaid wireless service.

Retail sellers must separately state or disclose the fee on an invoice, receipt, or similar document provided to the consumer, or otherwise disclosed to the consumer.

The prepaid wireless E911 fee is not subject to sales tax.

Determine Where a Transaction Occurs

If a Retail Transaction for
Prepaid Wireless Service:
Then the Transaction:
takes place in person by a consumer at a retail location in Florida occurs in the county of the retail location
does not take place at a retail location in Florida, and items are shipped to the consumer occurs in the county of the consumer's shipping address
does not take place at a retailer location in Florida, and no items are shipped to the consumer occurs in the county of the consumer's address or the location associated with the consumer's mobile telephone number

If the county in which the transaction occurs cannot be determined, the fee is to be reported as nonspecific.

Fees Collected by the Florida E911 Board

The Florida E911 Board collects E911 fees from voice communications services providers for:

  • Wireless service (excluding prepaid wireless services)
  • Non-wireless service (local exchange carriers, voice over Internet protocol, satellite, or other service providers)

For more information about fees collected by the Florida E911 Board, visit the Florida Department of Management Service - Enhanced 911 page.

Registration and Account Changes

Retail sellers must register each location to report and pay prepaid wireless E911 fees. Each location must also be registered for sales and use tax. You can register using the online registration system or submit a paper Florida Business Tax Application (Form DR-1 PDF Icon).

You must notify the Florida Department of Revenue, if you:

  • change your business name;
  • change your mailing address;
  • change your location address within the same county;
  • close or sell your business; or
  • your business becomes active and you will sell or rent taxable property or services.

The quickest way to notify the Department is to update your account online.

You must submit a new registration using the online registration system or complete a paper Florida Business Tax Application (Form DR-1 PDF Icon), if you:

  • move your business location from one Florida county to another;
  • add another location;
  • change your legal entity; or
  • change the ownership of your business.

File and Pay Fees

Prepaid wireless E911 fee is reported to the Department using a Florida Prepaid Wireless E911 Fee Return (Form E911-PPW PDF Icon). Instructions (Form E911-PPWN PDF Icon) are available. You can file and pay prepaid wireless E911 fees electronically using our free and secure File and Pay website or you may buy software from a vendor.

Returns and payments are due on the 1st and late after the 20th day of the month following each reporting period. If the 20th falls on a Saturday, Sunday, or state or federal holiday, returns are timely if filed electronically, postmarked or hand-delivered to the Department on the first business day following the 20th. Sellers who file and pay timely are entitled to retain a 5% collection allowance.

When you electronically pay only or you electronically file and pay at the same time, you must initiate electronic payments and receive a confirmation number not later than 5:00 p.m., ET, on the business day prior to the 20th to avoid penalty and interest. For a list of payment due dates, visit our forms page and select the current year Florida e-Services Calendar of Due Dates (Form DR-659) under the e-Services section.

Sellers can file returns using the same filing frequency as their sales and use tax returns. If anticipated fee collections will be less than $50 per month, fees may be reported quarterly.

Sellers who paid $20,000 or more in prepaid wireless E911 fees during the most recent state fiscal year (July 1 - June 30) are required to file and pay electronically during the next calendar year.

If you file your return or pay tax late, a late penalty of 10% of the amount of tax owed, but not less than $50, may be charged. The $50 minimum penalty applies even if no tax is due. Penalty will also be charged if your return is incomplete. A floating rate of interest applies to underpayments and late payments of tax. Interest rates can be found on our Tax and Interest Rates page.