The Department’s Taxpayer Assistance Contact Center is currently experiencing higher than normal call and correspondence volumes. Please expect extended wait times and allow additional time for written responses, including emails. Our Tax Education web page, Current Topics, or FAQs may help to answer questions.

General Tax Administration Program Customer Service

Mailing Address for Tax Payments:
Florida Department of Revenue
5050 W Tennessee St
Tallahassee, FL 32399-0100

Contact

Assistance Provided

Taxpayer Assistance

Browse Frequently Asked Questions

Call 850-488-6800
8:00 a.m. - 5:00 p.m. ET
Monday-Friday

FAX 850-245-5990

Florida Relay Service 711
800-955-8771 (TTY)

Taxpayer Assistance can provide answers to questions about:

  • Taxes and fees
  • Forms
  • Bills
  • Delinquency notices
  • Credits
  • Publications

eServices Technical Assistance
Submit Online

Or Call 850-488-6800

eServices Technical Assistance can assist with:

  • Filing and paying electronically
  • Registering to file and pay taxes

Contact the Department by Mail

Taxpayer Services
Florida Department of Revenue
Mail Stop 3-2000
5050 W Tennessee St
Tallahassee, FL 32399-0112

When sending correspondence to the Department, please include:

  • Contact name
  • Telephone number(s)
  • Tax type
  • Complete description of the reason for contacting the Department
  • Business name and address
  • Applicable tax identification number(s)

Verify Annual Resale Certificate

Or Call 877-357-3725
24 Hours a Day, 7 Days a Week
(Automated System)

This application can verify a purchaser's:

  • Annual Resale Certificate for sales tax
  • Certificate of Exemption
  • Annual Resale Certificate for communications services tax

Refunds
How to Apply Online

Apply for Sales and Use Tax, Prepaid Wireless E911, or Surtax Refund

Apply for Other Taxes Refund
(Except property tax)

Check the Status of a Refund

Or Call 850-617-8585
8:00 a.m. - 5:00 p.m. ET
Monday - Friday

Refunds can assist with:

  • Refund related questions
  • Applying for a tax refund (except property tax) and
  • Checking the status of a refund claim

Florida's Taxpayers' Rights Advocate
850-617-8168
8:00 a.m. - 5:00 p.m. ET
Monday - Friday

Or send correspondence to:
Office of Taxpayers' Rights Advocate
PO Box 5906
Tallahassee, FL 32314-5906

Florida's Taxpayers' Rights Advocate assists with:

  • Protecting taxpayer rights by ensuring a taxpayer's privacy and assets are protected during tax assessment, collection, refund denial, and enforcement processes. For more information, visit the Office of Taxpayers' Rights Advocate webpage.

Technical Assistance and
Dispute Resolution

(All Taxes Except Property Tax)

850-617-8346
8:00 a.m. - 5:00 p.m. ET
Monday - Friday

Or send correspondence to:
Florida Department of Revenue
PO Box 7443
Tallahassee, FL 32314-7443

Technical Assistance and Dispute Resolution can provide:

  • Written responses to written requests for technical advice on the tax consequences of a specific transaction or activity under existing statutes, rules, or policies
  • Informal administrative protest procedures for resolution of disputes relating to assessments of tax, penalty and interest, and denial of refunds
  • Legal, binding opinions issued under the provisions of Rule 12-11, Florida Administrative Code

Taxpayer Service Centers
Open 8:00 a.m. - 5:00 p.m. Local Time

Visit or call for assistance with:

  • Tax and fee questions
  • Registering to file and pay taxes
  • Completing tax returns
  • Submitting tax returns and tax payments
  • Questions about bills, delinquency notices, and credits