Registration Payment, Cancellations and Refunds, Exam Results
We accept registrations with payment by e-check or credit card through the Property Tax Oversight Certification and Training Online Registration site.
Click here to view and download an online registration site user guide.
When using this payment method, be sure to save the confirmation for your records. This confirmation document is required if applying for a refund.
Registration Cancellation
To cancel a course registration and apply the registration fee to another course registration, contact PTOTraining@floridarevenue.com.
To cancel a course registration and request a student substitution, contact PTOTraining@floridarevenue.com. The Department of Revenue (Department) accepts written requests for student substitutions up to one week before the class.
To cancel a course registration and request a refund, complete and submit Form DFS-AA-4 to PTOTraining@floridarevenue.com. The request must include a copy of the canceled check (front and back) or bank or credit card statement showing the charges for online payments. Click here for instructions on completing Form DFS-AA-4.
Course Cancellation
When the number of students enrolled in a Department-sponsored course is insufficient to adequately cover the costs of course administration, or the Department cannot secure an instructor, the course will be cancelled. The Department will notify students affected by a course cancellation by email at least ten business days before the scheduled course start date. Affected students may apply for a refund or opt to transfer course registration to another course in that program.
The Florida Department of Revenue is not liable for charges or fees the student incurs because of course cancellations. Students should consider this when making travel arrangements.
Exam Result Reporting and Privacy
The Florida Department of Revenue recognizes the importance of protecting your privacy. By registering for a Department-sponsored course you consent to the collection, use and disclosure of your exam results for the purpose of administering the certification program. The Department does not report pass/fail status.
Questions about IAAO exam results should be sent to results@iaao.org.
Questions about TCC exam results should be sent to PTOTraining@floridarevenue.com.
